Apply For This Exciting Position Now!

Overview

This position installs, disconnects, reconnects, adds, changes, and troubleshoots cable television, high-speed internet, and digital phone services in residential and / or commercial settings.* This position is responsible for educating subscribers on the functions and features of their services, while promoting subscriber purchases of new equipment and/or services. The technician must strictly adhere to criteria as established in End 2 End’s Quality Assurance and Safety standards manuals, and is responsible to deliver superior subscriber service, while supporting the individual and Company efforts to meet and/or exceed established accountabilities.

Position Requirements:

• Must provide own utility vehicle, van or truck, that meets Company standards for roadworthiness
• Must be able to work a varying work schedule, including nights, weekends, and holidays Schedule flexibility is strictly required as occasional last-minute change in work days and/or the addition of a work day outside of standard schedule will take place
• Drug-free workplace includes pre-employment, post-accident, and random drug and alcohol testing
• Must pass an initial and then annual background check through the Company’s chosen provider; provider and requirements are subject to change at Company’s discretion
• Must have valid local driver’s license with good DMV / MVD record
• Must meet monthly accountabilities as set by the Company
• Must provide and keep current driver’s license, registration, and proof of insurance on file with administration at all times, issued for and by the state in which the vehicle is operated; driver’s license must be in good standing at all times

Minimum Qualifications

Education

• High school graduate or GED equivalent or equivalent work experience

Soft Skills

• Superior communication skills, subscriber service skills, and basic negotiation skills
• The ability to establish and maintain positive working relationships with fellow employees, vendors, and clients
• Ability to problem-solve and answer questions for subscribers and fellow technicians

Software, Tools & Equipment

• Daily use of a tablet device is required for this position; familiarity and experience with using tablet / mobile evices is required
• Proficient with sending and receiving emails, using Internet browsers and a basic knowledge of varying computer operating systems
• Proficient at the use of basic hand tools, ladders, drills

Preferred Experience

Candidates with any of the below are preferred:

• Recent experience working within the cable and / or telecom industry
• Associate’s degree, technical certification, or any other education beyond high school, in a related field
• Safety certifications including OSHA 10-Hour, 30-Hour, Aerial Lift Certifications, et al
• Current or recently expired SCTE Broadband Premise Certification and / or Jones NCTI Certifications (including Voice, Data, and /or Video)

To apply for this position, submit the application form on the left.